How To Handle An Incorrect Mortgage Statement

What do you do when your mortgage statement has an error? Getting an incorrect mortgage statement can be intimidating. It's very important NOT to ignore it, thinking it will get straightened out on its own. The first thing to do is to call your mortgage servicer (the one who takes your payments) to obtain clarity on the issue. If you are not getting any concrete answers, ask to speak with a manager.

When calling your mortgage servicer, you should take notes, including:

  • The representative's name
  • Identification number
  • Date and time of the call
  • What was discussed during the call
  • Any identifying call or claim numbers associated with the call

If you are told that they need to research the issue, or look into it, ask them how long it will take and then be sure to call back timely. Do not wait for them to call back, as most often, that won’t happen. You should call back every few days to see if there has been progress.

This is a serious matter. If you cannot get the problem fixed on your own, or are getting the runaround, contact us today through our website or give us a call at (203) 774-3332 for your free case evaluation!. I have had many homeowners struggle to sort out issues for many months unsuccessfully and then found themselves served a Notice of Foreclosure.